Tavira · Algarve · Portugal
Privacy Policy
Your privacy matters to us. This page explains what personal data we collect, why, and how we protect it.
Who We Are
Casa Bispo is a licensed holiday rental (AL 6708) located in Tavira, Algarve, Portugal, operated by Marcus Thim UNIP LDA. For any privacy-related questions, contact us at [email protected].
What Data We Collect
When you make a booking or enquiry through our website, we collect:
- Contact information: name, email address, phone number (if provided)
- Booking details: check-in/check-out dates, number of guests, messages
- Payment information: processed securely by Stripe. We do not store your card details.
- Feedback: ratings and comments submitted via our feedback form
- Analytics data: anonymised usage data via Google Analytics (GA4), including pages visited, referral source, and device type
Why We Collect It
- To process your booking and send confirmation, payment reminders, and check-in information
- To communicate with you before, during, and after your stay
- To improve our service based on your feedback and website usage patterns
- To comply with Portuguese tax and tourism regulations (guest registration)
Third-Party Services
We use trusted third-party services to operate our booking system:
- Stripe (stripe.com) — payment processing. Your card details are handled directly by Stripe and never touch our servers.
- Resend (resend.com) — transactional email delivery (booking confirmations, payment reminders)
- Vercel (vercel.com) — website hosting and data storage
- Google Analytics 4 — anonymised website usage analytics
- Cloudflare (cloudflare.com) — DNS and content delivery
Each provider has their own privacy policy and processes data in accordance with GDPR.
Data Retention
- Booking records: retained for the duration required by Portuguese tax law (typically 5 years)
- Enquiry data: retained for up to 12 months, then deleted
- Feedback: retained indefinitely unless you request deletion
- Analytics data: Google Analytics retains data according to their retention settings (default 14 months)
Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data we hold
- Correct inaccurate or incomplete data
- Delete your data (subject to legal retention requirements)
- Object to processing of your data for marketing purposes
- Data portability — receive a copy of your data in a structured format
To exercise any of these rights, email [email protected]. We will respond within 30 days.
Cookies
Our website uses cookies for:
- Essential cookies: required for the website to function (session management)
- Analytics cookies: Google Analytics uses cookies to collect anonymised usage data. You can opt out at tools.google.com/dlpage/gaoptout
Contact
For any questions about this privacy policy or your personal data, please contact us.
Email: [email protected]
Phone / WhatsApp: +47 930 38 391
Last updated: April 2026